Building Relationships

Who is this course for?

This programme is for all staff who would like to develop their understanding of emotional intelligence.

At the end of this programme, participants will be able to: 

• Understand what Emotional Intelligence is, and how it relates to performance at work
• Explain how your attitudes and emotions support or hinder your ability to inspire great performance in yourself and others
• Appraise your own personal Emotional Intelligence strengths and development areas
• Use tools and techniques to help you inspire great performance in yourself and others
• Build better relationships by improving trust, collaboration and conflict handling

How long is this course?

The course duration is 3.5 hours.

What topics will be covered?

• What is Emotional Intelligence
• Models of Emotional Intelligence
• EQ in Organisations
• The importance of Self Awareness in EI
• Develop your EQ with practical tools
• Growth vs. Fixed Mindset
• The impact of Resilience on EI
• Personal Action & Development Plan

Following the session participants will be provided with resources to further engage in the topic, this may include suggested reading, LinkedIn Learning videos or  other online content and materials to continue your development.

Booking:
For details of upcoming events or to book your place on available courses, please visit the (opens in a new window)HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact (opens in a new window)peopledevelopment@ucd.ie  or call ext 4919.

Who is this course for?

This programme is for all staff who would like to develop their strategic influencing skills. 

At the end of this programme, participants will be able to: 

• Develop a more strategic approach to leading without authority and influencing as well as demonstrate practical techniques to build influence and impact 
• Understand the essential elements of trust as the foundation of influence & impact, and develop strategies for building trust with others 
• Build their influence & impact through identifying and responding appropriately to stakeholder needs
• Understand differences in others and how to adapt to their communication style 
• Recognise their own style when persuading / influencing others

How long is this course?

The course duration is 1 day.

What topics will be covered?

• What’s the goal – are we clear on what we want to achieve?
• Understanding the heuristics of how we think and why we think in a particular way 
• The What and the Why and the Who and the How
• Self-awareness – a strategic approach
• How people respond – positively and negatively to influence tactics 
• Reading the situation - Overcoming barriers
• Key interpersonal skills, including strategic listening
• Using storytelling in communications
• Styles of influencing 
• Respecting each other’s value

Following the session participants will be provided with resources to further engage in the topic, this may include suggested reading, LinkedIn Learning videos or  other online content and materials to continue your development.

Booking:

For details of upcoming events or to book your place on available courses, please visit the (opens in a new window)HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact (opens in a new window)peopledevelopment@ucd.ie or call ext 4919.

Who is this course for?

This course is for all staff who would like to develop the skills and confidence to effectively prepare and present their case in different conversational situations for example with senior colleagues or with challenging people.

At the end of this programme, participants will be able to: 

• Actively participate and speak up in critical conversations in a confident and assertive way (on the phone, in small or large groups, in formal or informal settings, face to face or online) 
• Assess other parties better in a conversation and present their case in a way that is more likely to appeal to them
• Know when to speak up and when to use pausing effectively

How long is this course?

The course duration is 1 day.

What topics will be covered?

• Critical Conversations - what are they and what makes them critical? 
• Our reactions to critical conversations 
• Controlling yourself 
• Stages of a conversation 
• What makes an effective conversation? 
• Dynamics and politics 
• Controlling your input and your material - preparation and the 4Fs Model 
• Structure of your point, your demonstration, your presentation
• Handling those challenging situations and dealing with questions
• Getting yourself heard and controlling the discussion
• Having the conversation online
• Putting it into practice with scripted role plays – your own real-life situations

Following the session participants will be provided with resources to further engage in the topic, this may include suggested reading, LinkedIn Learning videos or  other online content and materials to continue your development.

Booking:

For details of upcoming events or to book your place on available courses, please visit the (opens in a new window)HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact (opens in a new window)peopledevelopment@ucd.ie or call ext 4919.

Who is this course for?

This course is for all staff members who are considering engaging in mentoring, or have already identified a mentor and are about to enter a mentoring partnership.

This course will cover how best to set up and maintaining a positive, productive mentoring partnership. The aim of the session is to ensure that all mentees know how to maximise the potential that engaging in a mentoring partnership offers.

During the session, learners will look at the role of both the mentee and mentor, explore the key elements of a successful partnership, identify what they are looking for in a mentor, understand how to approach the mentor and effectively lead the partnership.

At the end of the training learners will feel more confident in moving forward into their mentoring partnerships.

What topics will be covered?

• Identify what you want from this partnership
• The role of the mentor
• Choosing a mentor
• The responsibilities of the mentee
• Benefits of mentoring partnership
• The mentoring agreement
• Essential communication skills

How long is this course?

This is a 3.5 hour workshop.

For details of upcoming events or to book your place on available courses, please visit the (opens in a new window)HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. The 2021/22 training course catalogue will be launched and available to book from the start of the next Academic Year

If you have any further queries on this programme, please contact (opens in a new window)peopledevelopment@ucd.ie or call ext 4919.

Who is this course for?

This course is for all staff members who are considering engaging in or have agreed to mentor a colleague within UCD.

This course will cover how best to set up and maintaining a positive, productive mentoring partnership. The aim of this session is to ensure that learners understand their role as a mentor and what is required to ensure that both mentee and mentor maximise the potential that engaging in the mentoring partnership offers. 

What topics will be covered?

• The role of the mentor
• The responsibilities of the mentee
• Benefits of mentoring partnership
• The mentoring agreement
• Active listening and questioning techniques
• Mentoring styles-which one is right for you?

How long is this course?

This is a 3.5 hour workshop.

For details of upcoming events or to book your place on available courses, please visit the (opens in a new window)HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact (opens in a new window)peopledevelopment@ucd.ie or call ext 4919.

Who is this course for?

This course is aimed at all staff members. The workshop will help participants to better understand the importance of developing psychological safety for teams and utilise a model to monitor how they are building and maintaining trust amongst peers.

How long is this course?

The course duration is 3.5 hours.

What topics will be covered?

• The concepts of trust and psychological safety from a work perspective
• The Trust Triangle; the overlap between trust and psychological safety 
• Participants will be challenged to reflect and explore the concepts of Trust and Trustworthiness
• Participants will be given the opportunity to evaluate where they and their team members may be on a psychological safety measurement and the implications of the result

For details of upcoming events or to book your place on available courses, please visit the (opens in a new window)HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact (opens in a new window)peopledevelopment@ucd.ie or call ext 4919.

Learning path: (opens in a new window)Improve your Teamwork Skills

Collection:  (opens in a new window)Building Relationships 

Click here for more information on LinkedIn Learning.